Information we collect

Depending on how you interact with us, we may collect:

• Your name, company, email address, phone number and business contact details.
• Property location, site-access information, service requirements, urgency and enquiry details.
• Correspondence, quotations, work records and other information needed to coordinate or document services.
• Technical website information such as IP address, browser and device information, security logs and cookie data.
• Supplier, contractor or procurement information that you provide to us.

Please avoid sending sensitive or unnecessary personal information through the website form. If sensitive information is reasonably required, we will handle it with appropriate care and seek consent where required.

How we collect and use information

We generally collect information directly from you when you submit an online enquiry, call or email us, request a quotation, engage our services or otherwise communicate with PROFM. We may also receive information from property managers, clients, contractors or publicly available sources where reasonably necessary.

We use personal information to respond to enquiries, assess and quote work, coordinate maintenance and contractors, communicate about services, maintain business and compliance records, improve our website and operations, protect our systems and comply with legal obligations.

Disclosure and service providers

We may disclose relevant information to PROFM personnel, authorised contractors, property representatives, technology and hosting providers, insurers, professional advisers, government bodies or emergency services where reasonably necessary for the purpose for which it was collected, with your consent, or where required or authorised by law.

PROFM does not routinely disclose personal information to overseas recipients. Some cloud, communications or website service providers may store or process information outside Australia. Where practicable, we take reasonable steps to use reputable providers and appropriate safeguards. Contact us if you would like information about providers relevant to your interaction with PROFM.

Security and retention

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain personal information only for as long as reasonably needed for our business, service, insurance, taxation, recordkeeping and legal purposes, then securely delete or de-identify it where appropriate.

Website data, cookies and external links

Our website and hosting services may use essential cookies, security controls and technical logs to operate the site, prevent abuse and understand performance. You can control cookies through your browser, although disabling them may affect some functions.

Our website may link to third-party websites. Their privacy practices are governed by their own policies, and PROFM is not responsible for those external sites.

Access, correction and complaints

You may ask to access or correct personal information we hold about you. We may need to verify your identity and may refuse or limit a request where permitted by law, in which case we will explain the reason where appropriate.

If you have a privacy question or complaint, contact us using the details below. We will review the matter and respond within a reasonable time. If you are not satisfied and the Australian Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner.